Your Privacy Our Priority

1. Information We Collect

topup33 collects several categories of information from members and visitors to our website to ensure our services run smoothly and securely. This information is divided into two main types.

Information you provide directly:

• Full name as it appears on your MyKad or valid identification document
• Active mobile phone number registered in Malaysia
• A valid email address that belongs to you
• Date of birth for age verification purposes (21 years and above)
• Password stored in encrypted form and cannot be read by any of our staff
• E-wallet account information (Touch 'n Go, Boost, ShopeePay) or online banking details for deposit and withdrawal transactions
• Identification documents for Know Your Customer (KYC) procedures when required

Information collected automatically:

• IP address and relevant geographical location information
• Type and version of the web browser used
• Session data including pages visited, time of visit and activity within the platform
• Device data including operating system and device type
• Cookie information and similar tracking technologies

2. Purpose of Data Use

Every piece of information we collect is used for a legitimate and specific purpose. topup33 does not use your data for purposes not stated in this Privacy Policy without obtaining your consent first.

• Registering and verifying your member account and confirming your identity is valid
• Processing deposits and withdrawals securely via your chosen payment method
• Confirming that you meet the minimum age requirement (21 years and above)
• Complying with legal requirements on anti-money laundering (AML)
• Providing customer support in Malay and English
• Sending important account information, transaction details and service updates
• Analysing usage patterns to improve the overall user experience
• Detecting and preventing fraud, unauthorised access and suspicious activity
• Complying with legal obligations and applicable regulatory requirements

3. Disclosure to Third Parties

topup33 respects your privacy and will not share, sell or rent your personal information to outside parties for marketing or commercial purposes.

However, there are limited circumstances where we need to share data with certain parties:

• Payment Processors: Transaction information needed to process deposits via DuitNow, FPX, Touch 'n Go and other supported methods
• Technical Service Providers: Companies that support our technical infrastructure, subject to strict confidentiality agreements
• Statutory Authorities: When required by court order, law enforcement request or regulatory requirement
• Licensing Bodies: Information required to comply with our international licensing conditions

All third parties we deal with are required to meet data protection standards comparable to this Privacy Policy through written agreements.

4. Information Security

The security of your data is our technical and operational priority. topup33 implements multiple layers of protection to ensure your personal information remains safe at all times.

• 256-bit SSL encryption for all communications between your browser and our servers
• Passwords stored in hashed form using modern cryptographic algorithms — we cannot read your password
• Strict internal access controls — only authorised staff can access user records according to their job requirements
• Regular independent security audits to identify and address system vulnerabilities
• 24-hour account activity monitoring to detect suspicious access attempts
• Two-factor authentication available as an added layer of protection for member accounts

5. Cookies and Similar Technologies

topup33 uses cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored in your web browser when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for basic website functions such as login verification and session security — cannot be disabled
• Functional Cookies: Store your preferences such as language and display settings for future visits
• Performance Cookies: Collect usage data anonymously to help us understand how users interact with the website

You can manage cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of this website.

6. Your Rights as a User

As a topup33 member, you have the following rights regarding your personal data. We are committed to processing any related requests within a reasonable timeframe.

• Right of Access: Request a copy of the personal information we hold about you
• Right of Rectification: Request correction of any information that is inaccurate or outdated
• Right of Erasure: Request deletion of your account and personal data, provided there are no legal obligations preventing it
• Right to Object: Object to the processing of your data for specific purposes that are not legally required
• Right to Restrict Processing: Request that we limit how we use your data in certain situations

To exercise any of the above rights, please contact our customer support team via live chat or email at [email protected]. We will respond to your request as soon as possible.

7. Data Retention and Deletion

topup33 retains your personal data for as long as your account is active and for any period required by law or legitimate business needs following account closure.

Data retention periods are generally determined by the following factors:

• Licensing and regulatory requirements that mandate the retention of transaction records for a specified period
• Legal requirements related to anti-money laundering and tax obligations
• Resolution of any outstanding disputes or claims
• Internal audit and security purposes

When data is no longer needed, we will securely delete or anonymise it in accordance with our standard procedures.

8. Third-Party Links

The topup33 website may contain links to third-party websites or services in certain contexts. We want to make it clear that this Privacy Policy applies only to the topup33 platform.

topup33 is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of each website you visit separately to understand how they handle your information.

9. Changes to This Policy

topup33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or the development of our services.

When significant changes are made, we will notify you through:

• A prominent notice on the topup33 website homepage
• Email to the address registered to your account
• An in-platform notification when you log in

The "Updated" date shown at the top of this document indicates when this Privacy Policy was last reviewed. Your continued use of topup33 services after changes take effect will be considered your acceptance of the latest version.

10. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how topup33 handles your personal data, our team is ready to assist.

You can reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the topup33 website in Malay and English
• Email: [email protected] — we will respond to your enquiry as soon as possible